Refund policy
Return & Exchange Policy
Thank you for shopping with us! We prioritize your satisfaction and take great care in preparing, packaging, and shipping your order. Please read the following return and exchange policy carefully to ensure a smooth shopping experience.
1. No Returns or Exchanges on Food Products
Due to the nature of the products we sell (food and perishable items), we cannot accept returns or exchanges once the order has been delivered. Food products cannot be resold after they are shipped, and health regulations prevent us from restocking or re-shipping opened food items. We appreciate your understanding of these health and safety standards.
2. Manufacturer-Defective Items
If you receive a defective item, please contact us immediately, no later than 48 hours from the date of receipt. Defective items include but are not limited to:
- Products that are damaged or broken upon delivery.
- Incorrect or missing items in your order.
To initiate a claim, please email us at [support@yourcompany.com] with the following details:
- Your order number.
- A photo of the defective or damaged item.
- A brief description of the issue.
Once we review your claim, we will provide instructions on how to proceed. If the item is confirmed to be defective or damaged, we will issue a full replacement or a store credit, based on your preference and product availability.
3. Perishable Goods and Expiration Dates
We do not accept returns or exchanges based on expiration dates. Please inspect your order upon arrival to ensure that the product is within the freshness window. Our team carefully inspects all products before shipment to guarantee they meet our quality standards.
4. Non-Defective Items
If you experience issues with a non-defective item, or simply change your mind, we are unable to accept returns, exchanges, or refunds. Please make sure that the items you order meet your needs and preferences before completing your purchase.
5. Refunds
In the case of a manufacturer-defective product, once a claim has been confirmed, a refund will be issued to your original payment method or as store credit. Refunds are typically processed within 5-7 business days after your return request has been approved.
6. Shipping Issues and Lost Packages
While we take every precaution to ensure your package arrives safely, we are not responsible for delays or lost packages caused by the carrier. In the case of a lost or undelivered order, please contact the carrier directly with your tracking number. We will assist you in resolving any issues, but we cannot offer refunds or replacements for orders affected by carrier-related problems.
7. Contact Us
If you have any questions or concerns regarding your order or this return policy, please do not hesitate to contact us at [support@yourcompany.com]. Our customer service team is here to assist you and will respond to inquiries as quickly as possible.
Thank you for your understanding, and for supporting our company! We are committed to providing you with the highest quality food products, and we hope you enjoy your purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kwankeecanada@gmail.com.